FAQ

Where does the company operate from?

Pet Delight Store is Australia Owned and Operated. Our HQ is in Adelaide, South Australia and Operated by an animal lover who is an enthusiast and passionate about helping and proving the needs to animal enthusiast.

What type of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal etc.
 

Can I Cancel my order?

Yes, you cancel your order if you have changed your mind within 24 hours of your order and we will refund 100% of your money.
 

Can I check the status of my order?

Yes, we will update you about your order and send you a tracking number to your email.
 

How much does the Delivery cost?

Delivery is free Australia wide for all orders.

How long will my delivery take?

We will do our best to ensure your item delivery does how take for than 8-14 days.

I Haven't received my delivery!

If your package has not reached, you within 8-14 weeks please feel free to contact us to follow up.

What happens if the product arrives broken?

We stand by the quality of our products, and we perform quality assurance tests before shipping them to our valued customers. However, accidents do happen, and we cannot always ensure a 100% safe delivery. If your item broke or arrived with an issue, please Contact Us within 30 days and we will do our best to provide you with a FULL refund.